You have 30 days from the delivery date to return items for a refund or exchange. Returns must be initiated within this timeframe.
Eligible Items
Items must be:
– Unused and in original condition
– In original packaging with all accessories and manuals
– Free from damage not related to manufacturing defects
– Accompanied by original receipt or order confirmation
All returns require prior authorization:
– Contact us at support@cinicam.com or call +1 (901) 439 3147
– Provide your order number and reason for return
– We’ll send you a Return Authorization (RA) number and return instructions
– Include the RA number with your return shipment
The following items cannot be returned:
Custom or special-order tools
Items damaged by misuse or normal wear
Used consumable items (batteries, oils, filters)
Items without original packaging
Tools modified or altered from original condition
Electrical items that have been installed or wired
Customer Responsibility
– Customers are responsible for return shipping costs unless the item is defective or we made an error
– We recommend using a trackable shipping method and purchasing shipping insurance
– Items must be properly packaged to prevent damage during return transit
Our Responsibility
We cover return shipping costs when:
– Item received was defective or damaged
– Wrong item was shipped
– Item significantly different from description
Processing Time
Refunds are processed within 5-7 business days after we receive and inspect returned items
Refunds are issued to the original payment method
Credit card refunds may take 1-2 additional billing cycles to appear on your statement
Refund Amount
Full purchase price refund for items in perfect condition
Original shipping costs are non-refundable (unless we made an error)
Return shipping costs are deducted from refund unless we cover them
Partial Refunds
A partial refund may be issued for items that are:
Returned after 30 days but within 60 days
In good condition but missing accessories or packaging
Showing signs of light use but still reselable
We offer exchanges for:
Different size or model of the same product (subject to availability)
Defective items under manufacturer warranty
Items received in error
Exchange Process:
Contact us for exchange authorization
Ship original item back with RA number
New item ships once we receive the return
Price differences and additional shipping charges apply if applicable
Defective or Damaged Items
Immediate Action Required
If you receive a defective or damaged item:
Contact us within 48 hours of delivery
Provide photos of the damage or defect
Do not attempt to use damaged tools
Keep all original packaging
For defective or damaged items, we offer:
Full refund including return shipping
Free replacement item
Manufacturer warranty service when applicable
Many tools come with manufacturer warranties. For warranty issues:
Contact us first for guidance on warranty claims
We can facilitate warranty service with manufacturers
Warranty periods and terms vary by manufacturer
Some warranty service may require shipping to manufacturer
Large or Heavy Items
Tools over 50 lbs or oversized items:
May require special return shipping arrangements
Customer may be responsible for additional return shipping costs
Contact us before returning large items
Hazardous Materials
Items containing batteries or classified as hazardous materials:
May have special return requirements
Cannot be shipped via air transportation
Contact us for specific return instructions
Instead of a refund, customers may choose:
Store credit for full purchase amount (including original shipping)
Store credit never expires
Can be used for future purchases on our website
Cannot be redeemed for cash
Contact Us for Returns
To initiate a return or ask questions:
Email: support@cinicam.com
Phone: +1 (901) 439 3147
Address: 5300 Hickory Hill Rd, Suite 103, Memphis, TN 38141, United States
