Cinicam is your premier destination for high-quality cameras, lenses, tripods, lighting, bags, and a wide range of essential camera accessories. We also offer a curated selection of the latest mobile phones to keep you connected.
Our physical store is located at 5300 Hickory Hill Rd, Suite 103, Memphis, TN 38141, United States. You can also shop 24/7 on our website, cinicam.com.
Yes, absolutely! We only sell brand-new, authentic products sourced directly from reputable manufacturers or authorized distributors. We guarantee the authenticity and quality of every item we sell.
No, we currently only sell new products.
Simply browse our website, add desired items to your cart, and proceed to checkout. You can create an account for easier future purchases or check out as a guest.
We securely accept major credit and debit cards (Visa, Mastercard, American Express, Discover via Stripe) and PayPal.
Yes, absolutely. All transactions are processed through secure, encrypted payment gateways (Stripe and PayPal). We do not store your full payment card details on our servers. Our site uses SSL encryption for your security.
We process orders quickly! Please contact us immediately at support@cinicam.com or call +1 (901) 439 3147. While we cannot guarantee changes or cancellations once an order has entered the shipping process, we will do our best to accommodate your request.
Yes, sales tax will be applied to orders shipped to addresses within Tennessee, as required by law. Sales tax calculations will be displayed at checkout.
We offer FREE Standard Shipping on all orders within the contiguous United States. Expedited and Overnight shipping options are available at calculated rates, based on order weight, dimensions, and destination, displayed at checkout.
Orders are typically processed within 1 to 2 business days. The Delivery Estimated 3-5 business days once shipped.
Once your order ships, you will receive a Shipping Confirmation email with a tracking number. You can use this number to track your package on Our Track page or directly on the carrier’s website (USPS or FedEx).
We only ship within the United States.
Please refer to our detailed Shipping Policy for instructions on how to handle damaged or lost packages. We recommend inspecting packages upon arrival.
We offer a 30 day money-back guarantee. If you’re not satisfied, you can return your item within 30 calendar Days from receipt, provided it is unused, in its original condition, and original packaging. Please see our full Refund & Return Policy for complete details.
Please contact our customer support team at support@cinicam.com to obtain a Return Merchandise Authorization (RMA) number and detailed return instructions.
Once your return is received and inspected, we will process your refund to your original payment method within 3-5 business days, if approved.
All new products are covered by the original manufacturer’s warranty. Cinicam does not provide its own separate warranty on new products beyond our return period. Please refer to our Warranty & Replacement Policy for more information and guidance on manufacturer warranty claims.
If your product is “Dead on Arrival,” please contact us immediately within 72 hour of delivery. We will facilitate a quick resolution, including replacement or refund.
